Required skills

communication skills to liaise with customers to ensure requirements are known and can be met within timeframes

literacy skills to interpret technical specifications and related documentation

numeracy skills to make calculations for dimensioning cost and financial considerations

planning and organisation skills to make site access arrangements and plan and prioritise own work

problem solving skills to develop communications solutions

research skills to gain and maintain relevant and current technical product knowledge

technical skills to

interpret drawings related to customers telecommunications equipment

provide expert advice on installation and upgrade

use databases and diagnostic equipment

Required knowledge

common customer telecommunications applications and related equipment

connections to carrier infrastructure or equipment

current legislation relating to installation of telecommunications equipment and connection to carrier services

enterprise operations and policies

IP networks

new and emerging technologies

overview knowledge of customer premise equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

provide consultancy advice related to full range of CPE products including

product models and equipment types

peripherals

facilities including network facilities

system features

provide alternative solutions where customers needs cannot be met precisely

prepare clear and concise reports to customers complete with recommendations and supporting data including full financial considerations

provide regular updates to both company personnel and clients as to the latest product and technical information

Context of and specific resources for assessment

Assessment must ensure

site with

network or computer layout documentation and premises plans

network components

equipment specifications

organisational guidelines

business plan or model

relevant legislation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate undertaking a practical exercise

review of reports completed by the candidate for different test examples and situations

oral or written questioning to assess knowledge of planning types of systems and applications

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example with

ICTTENA Produce technical solutions from business specifications

ICTTEN5204A Produce technical solutions from business specifications.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Industry may include:

Product and technical information relates to:

Networks may be:

Physical and financial parameters may include:

Consultancy may be:

Company staff and clients may include:

Relevant legislation, codes, regulations and standards include:

Agreed solution includes: